Late one night I realized I never received my order that contained 4 Christmas presents for the same person. It had been about 4 weeks so I was getting worried. I sent an email that night and received a response right back. He told me that the post office did have it, gave me the tracking number and said that if I didn’t receive it in the next few days, he would resend me all of my items. He said that he would keep an eye on the tracking number for me. I was very impressed with the fast response and that he genuinely cared about me receiving it on time. I did receive it the next week (hold up at the post office) and everything was perfect! Great quality shirts, sweatshirt and hat! Thanks SoCal!